Helpdesk Support

We are hiring. Join us.

Roles and Responsibilities

Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments. This role has the following responsibilities:

Common Responsibilities

  • Working with customers/team members to identify application and system issues and advising on the solution
  • Handle customer complaints
  • Provide appropriate solutions and alternatives within the time limits
  • Follow up to ensure resolution
  • Keep records of customer interactions
  • Process customer accounts and file documents
  • Logging and keeping records of customer queries and feature request

Qualifications

Graduate in Computer Science, IT, Engineering or similar

Skills

  • Communication skills
  • Good analytical and problem-solving skills
  • Presentation Skills
  • Logical thinker
  • Eye for detail
  • Curiosity to learn
  • Time Management Skills
  • Good interpersonal and customer care skills

Experience

Minimum 1 year of experience in Customer Handling and Application Training

The work environment

  • An incredible team of smart and supportive people
  • Small, agile and dynamic team that works fast
  • Opportunity to wear multiple hats and juggle multiple roles
  • Be rewarded with a very competitive package
  • Plenty of opportunities to learn. We have a strong and diverse training program
  • We may ask a lot of you, but we promise the effort will be rewarded

Full-time positions at Firstventure Corporation require a commitment to work a minimum of 45 hours each week, Monday to Friday.

We offer our team members a competitive base salary and additional incentives commensurate with experience and performance over time. Other benefits can be discussed.

Apply here

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